FAQ

Where do I register?  

Simply click on the register button that is featured at the top of every page of the website. You will need to follow the instructions to complete your online registration and once registered you will be able to update your profile.  

I have not received my activation e-mail?  

First of all please check this has not gone to your spam folder. If you have not received the e-mail please let us know as soon as possible on info@umbrelladetective.com or call us on 01895 703 996 

I have forgotten my username, what do I do?

Please contact us on info@umbrelladetective.com or 01895 703 996 

I have forgotten my password, what do I do?

You will need to click on “Forgot your password” from the log in page. You will be required to enter your e-mail address and a new password will be sent to you.  

Where do I update my profile?

Once you are logged in, you will need to click on profile. In this section you will be able to edit or add new things to your profile. 

I do not want to receive the umbrelladetective.com newsletter anymore?

Whilst disappointing we understand that our newsletter cannot appeal to everyone. If you go to the bottom of the newsletter that is sent to your e-mail address, you will be able to click on ‘Unsubscribe’. You will no longer receive our newsletter.

Where do I upload my CV?

When you are logged into your profile, click on ‘Upload your CV’. This will allow you to upload your new CV which you will need if you are applying for jobs.   

I can’t upload my CV?

If for any reason you can’t upload your CV then please inform us by e-mail on info@umbrelladetective.com  

Can everyone see my CV?

The short answer is No. Your CV will only be visible to Recruitment Agency members of umbrelladetective.com if you allow it to be. Simply set your status to not searchable from your profile to hide your details.  

What is the difference between ‘Searchable’ and ‘Not Searchable’?

A ‘Searchable’ profile will allow other site users to find your details. A ‘Not Searchable’ profile will hide your details from all users of the site, you will not appear in any searches.  

I haven’t received a response from my recent job application?

When you apply for a vacancy, it is the recruitment agencies responsibility to update you as to whether you have been successful or not. We encourage all recruitment agencies to provide our members with feedback as soon as possible.    

Can anyone who is not currently a UK resident apply for vacancies?

If you have the intention to move to the UK and you are eligible to work in the UK, then yes you can. You will need to have proof of the relevant documentation allowing you to work in the UK. 

Can I get in touch with the Recruitment Agency directly?

Yes and you can obtain their information from their profile.  

Can you give me guidance on how to create an improved CV?

Once you are logged into your profile, click on ‘My Resources’ and click on ‘Personal Development’. There will be another button called ‘CV Tips’ and this will give u step by step advice on how to improve your CV. 

I’m a graduate and need some advice?

Information is available to graduates in the ‘My Resources’ section once you are logged in. You will then need to click on ‘Personal Development’ and then click on ‘Advice for Graduates’. 

I have an interview and need some help

All this information is available in the ‘Personal Development’ section under ‘My Resources’. 

I have been made redundant and need some advice

All this information is available in the ‘Personal Development’ section under ‘My Resources’.  

How can I negotiate new pay rates with my employer?

If you would like some guidance on this issue then you can obtain information under the ‘My Resources’ section. You will need to click on ‘Personal Development’ and then view this information under ‘Negotiating Pay Rates’.  

How can I search for vacancies?

On both the Home page and the Jobs Page there is a menu available for you to enter information relevant to your job search. This will bring up results that are relevant to you.  

How can I view jobs without conducting a search?

On the Jobs Page, you are able to view all the jobs that have been posted to the site with the most recently posted job at the top of the page.  

How can I compare Umbrella Companies?

If you click on the company search bar on the home page you will be presented with all the umbrella companies. Simply click Add to Comparison. You will be able to select up to three different umbrella companies to compare against each other. Click on ‘Compare’ and you will be able to see all the key information at a glance. 

How can I read new messages?

If you are logged in to your profile, click on ‘Message Box’ and any new messages will appear in your inbox.  

How do I send/forward/reply to messages?

You can send a message if you are logged in. Click on ‘Message Box’ and then click on send a new message/forward/reply 

How can I search for Recruitment Agencies/ Umbrella Companies?

Click on the ‘Company Search’ feature from the home page, select either All, Recruitment Agencies or Umbrella Companies and enter some key words. Or you can simply go the league tables and have a look through them.  

How do I apply for a vacancy?

When you have viewed a vacancy and want to apply for it, all you need to do is click on ‘Apply for this job’ which is on the top right hand corner of each vacancy.  

How can I submit a review?

You firstly need to select the company you want to submit the review on, scroll down to the bottom of the company information and then click on ‘Leave Review’. You will be able to voice your opinion on the company and choose whether the information will be visible to other users of the site or not. If you have chosen to hide your review, your comments will remain anonymous but your scores will be counted.